For an effective human approach
My goal: Make your life easier.
Holder of a bachelor's degree in social work, I worked for 20 years in the Quebec health and social services network as a social worker helping vulnerable clienteles such as the elderly and people with mental illness. I am a member of the Order of Social Workers and Marriage and Family Therapists of Quebec (OTSTCFQ). The main mandate of this body is to protect the public, in particular by monitoring the competence and integrity of its members. I therefore invite you to find out more by consulting their website at https://www1.otstcfq.org/
During all these years of practice, I was moved to see how family members struggled trying to help their loved ones facing decreasing independance. With limited resources, social and health workers have no choice but to focus their efforts on urgent cases.
This is the main reason I founded SÉRÉNITÉ. I wanted to offer advices and support to families taking care of their love ones. My colleagues and I are able to clearly and objectively assess a client situation, his short- and medium-term needs, his ability to remain at home and the services or professional resources necessary to ensure their safety and quality of life. For clients who are facing diminishing autonomy, I offer psychosocial evaluations required for homologation of mandates or protective supervision measures as well as support for the family members troughout the process.
I have carefully chosen the professionals around me, paying particular attention to their sense of dedication and their human approach. I invite you to consult their short biographies in order to know them better.
Hope to meet you soon.
Annie gagnon
President - Social worker
Permit from the Order of Social Workers and Marriage and Family Therapists of Quebec, No GAGA0305291TS
I invite you to meet my team of which I am particularly proud
for their experience, their approach and hard work.
- Annie Gagnon
RITA
CRISANTE
Permit from the Order of Social Workers and Marriage and Family Therapists of Quebec,
No CRIR1901100TS
An innovative social worker, Rita has always stood out for her concern for providing the best service to her clients. Throughout her professional career, Rita has chosen to take up this challenge by accepting positions aimed at identifying and implementing solutions to improve the management and standards of clinical practices.
With a Masters in Social Work from McGill University, she has extensive experience in quality assurance, client needs analysis and management principles and practices. Her strengths have enabled her to hold the position of Manager of the "Approach adapted to the elderly" project at the McGill University Health Center, designed to raise awareness and equip doctors, professionals, managers and hospital center staff with the phenomenon. iatrogenic functional decline in order to prevent or mitigate it.
With more than 30 years of experience in acute, ambulatory and long-term care services, she is well versed in all facets of the healthcare world. Moreover, her recognized experience has earned her the position of Service Quality and Complaints Commissioner of the University of Montreal Hospital Center (CHUM) for more than 8 years and thus contribute in particular to solving operational problems. internal for waiting lists as well as delays in care and services.
Rita is fluent in French, English and Italian.
Sarah has a master's degree in social work from the University of Montreal. She has worked as a social worker for almost 10 years. Sarah began her career working mainly with people with intellectual disabilities.
She has also worked as a clinical advisor providing support to clients following disasters and traumatic incidents. Her various assignments allowed her to intervene during crisis and emergency events. Her colleagues recognize her as having an excellent capacity for intervention and decision-making in stressful situations in the interest of victims in exceptional circumstances.
As part of her job at the Gingras Lindsay Rehabilitation Institute of the CIUSSS du Centre-Sud-de-l'île-de-Montréal, Sarah worked mainly with a clientele of adults and seniors who were victims of stroke and other non-traumatic acquired brain injuries. This experience allows her to fully understand the situations experienced by patients who have experienced such incidents.
Sarah is fluent in French, English and Italian.
SARAH MONTANARO
Permit from the Order of Social Workers and Marriage and Family Therapists of Quebec, No LAPS1408070TS
ÉLISABETH HOUDE
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No HOUE1906200TS
Élisabeth is a compassionate social worker who excels at building trusting relationships with challenging client populations. With a major in Special Education and a wealth of meaningful experience in social reintegration, along with expertise in psychosocial support for youth facing life’s many challenges, she stands out as a top-tier practitioner with a holistic approach to care.
As part of her clinical consultation mandates, Élisabeth conducts individual and family follow-up meetings, makes home visits, develops effective tools, and ensures ongoing psychosocial support. She also works closely with community organizations and programs within the health and social services network.
Élisabeth serves as a key resource person in collaboration with community, institutional, and private partners. She is particularly noted for her ability to identify emerging issues and develop services tailored to the evolving needs of her clients.
At the heart of her social commitment, Élisabeth actively participates in local roundtables, strengthening valuable partnerships with various community stakeholders as well as with the Longueuil Agglomeration Police Department.
VÉRONIQUE TEJADA
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No TEJV1806280TS
With a first career spanning ten years in education as a teacher, Véronique developed strong communication, active listening, and support skills, which naturally led her to social work. Passionate about helping individuals and families, she brings her expertise to communities with care and professionalism.
Over the years, Véronique has gained solid experience within the CISSS de Lanaudière and the CIUSSS de l’Est-de-Montréal, particularly in the Home Support Service (SAD). Her role involved assessing users' needs, developing tailored intervention plans, and providing individualized psychosocial follow-ups for both individuals and their families. She also worked closely with interdisciplinary and multidisciplinary teams, facilitating access to internal and external resources essential for the well-being of users.
Her versatility and commitment have led her to participate in various administrative and clinical procedures, including directing beneficiaries toward specialized services. Thanks to her interpersonal skills and deep sense of support, she fosters a climate of trust conducive to intervention and assistance.
Bilingual in French and English, Véronique also has a functional knowledge of Spanish, allowing her to adapt to a diverse clientele. Her dynamism, empathy, and person-centered approach make her a dedicated professional committed to improving the well-being of her community members.
Pauline holds a Bachelor's degree in Social Work from the Université de Sherbrooke and has over 30 years of experience in the field. She quickly developed a diverse skill set, particularly in individual, couples, and family counseling. Her expertise also extends to crisis intervention, where she has demonstrated exceptional listening and support abilities during critical moments.
Throughout her career, Pauline served as the director of a shelter for women and children victims of violence. She has also worked with individuals experiencing loss of autonomy, provided palliative care support, and assisted families through the medical aid in dying process. This experience has given her an in-depth understanding of the specific needs of seniors and their loved ones regarding services and support. These experiences have reinforced her commitment to the well-being of vulnerable individuals, particularly the elderly.
In addition, Pauline has been actively involved in various organizations. She has served on the board of an Alzheimer’s support organization, acted as a pediatric caregiver at CHUS, and mentored children in need. These commitments reflect her dedication to community service and providing valuable support to those in fragile situations.
For the past ten years, Pauline has specialized in private practice, conducting psychosocial assessments required for the homologation of protection mandates and the establishment of guardianships. Recently, she joined the SÉRÉNITÉ team to expand social work services in the Estrie region. Her extensive and diverse experience, combined with her dedication to vulnerable populations, makes her a highly qualified and committed professional in her field.
PAULINE RANGER
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No RANP1212120TS
HANNAH KIRK
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No KIRH2209300TS
Hannah is a dedicated and compassionate Social Worker motivated by respect, justice, and relationship nurturing. Her career has focused on working with indigenous communities and has provided her with extensive experience in providing case management and crisis intervention with a human-first approach that includes an awareness for cultural needs.
A strong advocate for client autonomy and self-determination, she specializes in gerontology, mental health, caregiving, and disability services. Her work is focused on trauma-informed and anti-oppressive practices while being rooted in the core values of social work, making her adept at working within multidisciplinary teams to enhance holistic client well-being.
Throughout her career Hannah has conducted several assessments, re-assessments, screenings, investigations, and service coordination for her clients. She is a member of committees and working groups aiming to improve conditions for elders, prevent elderly abuse, and create better care networks to improve outcomes. Her expertise makes her a strong advocate for clients within social services, families, governments, and hospitals, including palliative care planning and implementation.
Hannah has demonstrated the ability to adapt to diverse client requirements, providing flexible support while taking inter-generational themes and cultural perspectives into consideration. She aims to empower clients’ and families during some of life’s most difficult transitions and strives to enhance clients' social functioning and overall quality of life according to client’s goals and needs.
Brianna is a dedicated and experienced social worker with extensive expertise in supporting older adults, including individuals experiencing loss of autonomy, as well as those living with severe and persistent mental health conditions and/or disabilities.
As a Caseworker in an Indigenous community, Brianna conducts in-depth evaluations using various tools to monitor client progression or decline. She provides individualized recommendations, develops targeted intervention strategies, and collaborates with external partners including schools, hospitals, and community organizations. She also completes psychosocial assessments in the context of private Tutorship to uphold the rights and interests of incapacitated adults.
In her subsequent role in CHSLD, Brianna led annual evaluations for older adults with loss of autonomy, adjusted intervention plans to meet evolving needs, and assessed eligibility for the Family-Type Resource (RTF) program, coordinating seamless transitions for clients into long-term care facilities.
Brianna actively supports client participation in the decision-making process, and ensures a culturally sensitive engagement. Brianna combines clinical expertise with a compassionate, client-centered approach, contributing meaningfully to multidisciplinary care teams and ensuring dignified, responsive care for vulnerable populations.
Brianna holds a bachelor degree in social work from McGill University and is fluently bilingual.
BRIANNA HITLON
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No HILB2005200TS
CATHERINE LEATHEAD
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No LEAC2407020TS
Catherine began her career as a specialized educator, dedicating her energy and commitment to supporting children and families in difficulty, young offenders, and adults involved in the judicial system. This hands-on experience allowed her to develop solid expertise in needs assessment, targeted intervention, and crisis management.
Driven by her passion for human support, she later turned to assisting elderly individuals at home within the CISSS des Laurentides. Always attentive, she ensures their well-being with a personalized and compassionate approach.
Over the years, Catherine has worked with young people facing major challenges: behavioral disorders, neglect, abandonment, abuse… Confronted with these difficult realities, she refined her skills in psychosocial support while also drafting numerous reports for the courts, demonstrating her diligence and commitment.
Her rich and diverse career path naturally led her to social work. With a human-centered approach, she quickly builds trust with the vulnerable individuals she supports. Solution-oriented, she does everything possible to ensure their safety and promote their autonomy.
Dedicated, passionate, and deeply empathetic, Catherine combines expertise with strong interpersonal skills to provide personalized support tailored to each individual’s needs. Her unwavering commitment makes her a valuable ally for those going through difficult times.
Vandana’s experience as Clinical Supervisor has provided her with a robust background in home and community care, youth protection, and family support services. Vandana led multidisciplinary teams, consistently promoting compassionate, client-centered approaches that prioritize the safety, dignity, and well-being of vulnerable individuals and families.
Her professional journey has provided her with deep expertise in case management, crisis intervention, and client assessments. She is skilled in developing tailored care plans that respond to complex needs while fostering collaboration between clients, families, and healthcare professionals. Through clear communication and a trauma-informed approach, Vandana has guided teams through high-pressure environments while maintaining a strong focus on ethical practice and care continuity.
As a Clinical Supervisor, she has mentored and supported frontline workers, helping to build their capacity in navigating challenges such as elder abuse, youth protection, and mental health crises. Her leadership style emphasizes trust, accountability, and reflective practice, all of which contribute to stronger service delivery and improved client outcomes.
Vandana’s core competencies include interdisciplinary coordination, professional mentorship, conflict resolution, and accurate documentation, all of which ensure effective and sustainable interventions.
VANDANA CHAUBEY
Permis de l’Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec, No CHAV1804040TS
STEPHANE PERRAULT
Stéphane is Partner - Manager of SÉRÉNITÉ. As such, he is responsible for the management, marketing and resources coordination.
For more than 25 years, he has led numerous large-scale communication projects, advertising campaigns as well as visibility and image management programs for major public and private organisations. His in-depth knowledge of the private and public sectors has enabled him to play a highly strategic role with several companies and government organizations.
During his career, Stéphane has held various management positions within public relations agencies, allowing him to master the workings of a service company.
Carolanne joined the SÉRÉNITÉ team as coordinator. Possessing several talents, she provides essential support in all spheres of activity of the company.
Her tasks consist of administrative support and corporate communications. Carolanne carries out the follow-up of files and the document management with collaborators and professionals of SÉRÉNITÉ. She participates in the preparation of content and its distribution mainly on social media.
Carolanne has a strong interest in social work, as such she is still pursuing her university studies to have the opportunity to work as a professional soon.
